The Madison Center | Policies


Providing you with clear and concise information about our policies helps manage expectations and keep you informed.

Cancellation policy

• It is very important for your child's progress that therapy appointments be seen as a priority. Each therapist prepares and plans for your child's appointment specifically. It is the policy of The Madison Center to assess a fee of $25 for cancellations made less than 2 hours before your child’s scheduled appointment or for missed appointments without prior notification. Please note that you will be responsible for the cancellation fee in that we cannot charge the insurance company for such a fee. In cases of illness or emergency, please contact your child’s therapist as soon as possible. In addition, planned absences and vacations should be shared with your child's therapist as early as possible so other families might utilize open appointment slots.


Sickness Policy

• If your child shows any of the following symptoms, we recommend that you not attend therapy that week.

  1. A fever within the past 24 hours
  2. Conjunctivitis (Pink eye) within the past 24 hours
  3. Vomiting
  4. With contagious diseases, a child must be kept at home. Some of these are: Measles, Head Lice, and Chicken Pox.
  5. Ear or throat infection and the child is on an antibiotic, the child should not be brought in until he/she has been on the medication for at least 24hours.
  6. If the child does not attend school then he/she should not be brought into therapy that same day.


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